{"id":16243,"date":"2025-12-16T15:34:15","date_gmt":"2025-12-16T15:34:15","guid":{"rendered":"https:\/\/ari.app\/?p=16243"},"modified":"2025-12-16T18:40:57","modified_gmt":"2025-12-16T18:40:57","slug":"ari-update-pass-processing-fees-to-clients","status":"publish","type":"post","link":"https:\/\/ari.app\/2025\/12\/ari-update-pass-processing-fees-to-clients\/","title":{"rendered":"ARI Update: Pass processing fees to clients"},"content":{"rendered":"

Pass Payment Processing Fees to the Client<\/h2>\n

As part of our latest ARI software update<\/strong><\/a>, we\u2019ve introduced a highly requested option that gives shops more control over online payment costs: the ability to pass payment processing fees to the client<\/strong>. As more customers choose to pay invoices online, processing fees can quietly eat into margins. This new setting helps protect your revenue while keeping the checkout experience transparent and easy to understand. The feature is OFF by default<\/strong>, so nothing changes unless you decide to enable it.<\/p>\n

How the feature works<\/h3>\n

When the \u201cPass Fee to Client\u201d option is turned on, ARI (Auto Repair Software)<\/a> adds a clear disclosure step during online invoice payment. Customers see this disclosure before<\/strong> completing the payment, so they understand that a processing fee will be applied. This approach follows common best practices for payment transparency\u2014showing relevant details at the right moment without overwhelming the user.<\/p>\n

The fee is only presented when a client attempts to pay an invoice online. There are no changes to in-person payments or invoices that are not paid through the online payment flow.<\/p>\n

\"Pass<\/p>\n

How to enable the feature<\/h3>\n

Because this setting directly affects your customers\u2019 checkout experience, it\u2019s intentionally disabled by default. To turn it on:<\/p>\n

    \n
  1. \n

    Go to Settings \u2192 Online Payments Setup<\/strong><\/p>\n<\/li>\n

  2. \n

    Make sure a payment processor is connected<\/strong> to ARI<\/p>\n<\/li>\n

  3. \n

    Toggle \u201cPass Fee to Client\u201d<\/strong> to ON<\/strong><\/p>\n<\/li>\n<\/ol>\n

    Once enabled, your clients will see a disclosure pop-up when paying invoices online, clearly explaining the added processing fee before payment is finalized. This keeps expectations clear and helps prevent confusion or disputes.<\/p>\n

    \"\"<\/p>\n

    Track your savings<\/h3>\n

    We made a table and an interactive calculator with an estimation of the savings you get after turning this setting on.<\/p>\n

    \n
    \n

    Estimated processing-fee savings (annual)<\/h3>\n

    Assumptions used: $1,060,000<\/strong> annual shop revenue, and a typical online payment processing fee range of 2%\u20133%<\/strong>.
    \nSavings = Revenue \u00d7 % of invoices paid online \u00d7 fee rate.<\/p>\n

    \n\n\n\n\n\n\n\n\n
    Online-paid share of invoices<\/th>\nOnline-paid revenue<\/th>\nSavings @ 2%<\/th>\nSavings @ 3%<\/th>\n<\/tr>\n<\/thead>\n
    5%<\/td>\n$53,000<\/td>\n$1,060<\/td>\n$1,590<\/td>\n<\/tr>\n
    10%<\/td>\n$106,000<\/td>\n$2,120<\/td>\n$3,180<\/td>\n<\/tr>\n
    20%<\/td>\n$212,000<\/td>\n$4,240<\/td>\n$6,360<\/td>\n<\/tr>\n
    35%+<\/td>\n$371,000+<\/td>\n$7,420+<\/td>\n$11,130+<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<\/div>\n

    <\/p>\n

    \n